Report: Ford to update Sync, MyFord Touch software… again

Filed under: Technology, Ford, Infotainment

MyFord Touch

Ford hasn’t had the best luck with its MyFord Touch and Sync systems, as the finicky infotainment system has been subject to a critical whooping while customer issues have helped sink Ford’s IQS scores. The automaker has made a concerted effort, though, to try and fix MyFord Touch. And while the results have been mixed, The Blue Oval is hoping its latest free update, set to go live next week, will make things better.

According to a report from The Detroit News, the new system promises streamlined voice commands with fewer levels between opening query and actual result. Ford is also addressing where certain options are selected on the touchscreen. Rather than working one of the four quadrants on the homescreen, users will be able to select anywhere within the quadrant to make adjustments.

While it might only be a band-aid for MFT’s problems, the fact that Ford is still trying to improve it is a promising sign. It’s going to take more than just this update to address the system’s ills, though.

Ford to update Sync, MyFord Touch software… again originally appeared on Autoblog on Wed, 07 Aug 2013 11:01:00 EST. Please see our terms for use of feeds.

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Report: Proposed class-action lawsuit targets ‘defective’ MyFord Touch

Filed under: Government/Legal, Technology, Ford, Lincoln, Mercury, Infotainment

A national law firm, Hagens Berman Sobol Shapiro LLP, has filed a proposed class action lawsuit whose presupposition is that MyFord Touch is defective. Specifically, the complaint states that the system – as well as the MyLincoln Touch and MyMercury Touch clones – often freeze, fail to respond to voice or touch commands and have issues connecting to mobile phones.

According to Hagens Berman managing partner Steve Berman, MyFord Touch is a theoretically “brilliant idea” that falls short in actual execution. Said Berman in a press release, “In reality, the system is fundamentally flawed, failing to reliably provide functionality, amounting to an inconvenience at best, and a serious safety issue at worst.”

Other MFT issues enumerated within the 41-page filing include problems controlling the window defroster, rear-view camera and navigation system. The suit maintains that Ford is aware of the problem but has yet to submit a workable and acceptable solution to MFT customers. Scroll down if you’d like to read the full press release.

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Proposed class-action lawsuit targets ‘defective’ MyFord Touch originally appeared on Autoblog on Tue, 16 Jul 2013 15:58:00 EST. Please see our terms for use of feeds.

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Report: MyFord Touch getting buttons and knobs back to counter criticisms

Filed under: Technology, Ford, Lincoln, Infotainment

MyFord Touch infotainment system controls with screen

Ford deserves credit for being a front-runner in offering advanced infotainment technology with its Sync and MyFord Touch systems, but continued consumer complaints over its confusing touchscreen interface and capacitive controls has made the automaker relent. The Wall Street Journal reports that physical buttons and knobs for controlling tuning and volume will be coming back to Ford vehicles equipped with the controversial infotainment system.

The 2013 F-150 with MyFord Touch gives us a glimpse of what the new layout with buttons and knobs might look like, as Ford says a similar balance of touch screen capability and buttons/knobs are what’s being planned for future models. And, while capacitive controls have no fans in the halls of Autoblog, many of Ford’s models with MyFord Touch do have a large physical knob for adjusting volume with integrated buttons for tuning and advancing tracks, though most of those are models with the optional upgraded Sony Audio system. Lincoln models with MyLincoln Touch, however, feature only capacitive controls for all stereo and climate functions.

Despite receiving enough complaints to throw buttons and knobs back into the mix (a move that reminds us of BMW’s iDrive trajectory, among others), Ford reports that Sync and MyFord Touch have still been sold on 79 percent of its 2013 model year vehicles, a number it claims is double the rate that Honda and Toyota are getting for their infotainment systems. Ford also states that owners who do opt for the duo of technologies are more satisfied with overall vehicle quality than those who don’t have it.

While Ford’s own numbers may show high rates of satisfaction, other surveys, specifically the J.D. Power & Associates Initial Quality Study, have taken a hit in recent years on account of new owners reacting to MyFord Touch and its buttonless capacitive controls. Ford’s ranking in the IQS plummeted to below average in 2011 after the system’s debut, which prompted a significant update for MyFord Touch the following year that fixed bugs, improved the user interface and improved the voice recognition. Nevertheless, Ford still ranked below average in the 2012 IQS survey, and today’s news of physical buttons and knobs returning to the center stack comes just two days before the release of results for J.D. Power’s 2013 IQS. Another system update will be released the summer, and Ford has increased warranties for all models equipped with the system.

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MyFord Touch getting buttons and knobs back to counter criticisms originally appeared on Autoblog on Mon, 17 Jun 2013 13:28:00 EST. Please see our terms for use of feeds.

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Mopar brings a custom touch to the Chrysler 300 with grilles and wheels

Filed under: Aftermarket, Sedan, Etc., Chrysler, Design/Style

mopar brings new grilles and wheels to the 2011 chrysler 300

Mopar offers line of grilles and wheels for the 2011 Chrysler 300 – Click above for to watch video after the jump

The 2011 Chrysler 300 is a stylish full-size sedan, but there are always folks out there looking for an extra dash of “different.” Mopar is ready to offer just that, with a new line of grilles and wheels for the new Chrysler sedan. In total, Mopar has produced eight custom grilles and six new wheel designs.

Designed to mimic the exact fit-and-finish found on the factory unit, the Mopar grilles are offered in a variety of styles, including two billet aluminum versions. Price tags on the grilles range from $310 to $750. The Mopar wheels are available in 18, 19 and 20-inch sizes, and range in price from $265 to $610.

These Mopar units are a relatively affordable way to punch up the exterior look of your Chrysler 300. Check out the grilles in the gallery below, and click past the jump for a walk-through of the various styles offered along with the official press release.

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Mopar brings a custom touch to the Chrysler 300 with grilles and wheels originally appeared on Autoblog on Thu, 12 May 2011 13:59:00 EST. Please see our terms for use of feeds.

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Mercedes brings the Maybach touch to the Sprinter

Filed under: Aftermarket, Minivan/Van, Mercedes-Benz

Mercedes-Benz Sprinter with extra lux

Brilliant Van based on the Mercedes-Benz Sprinter – Click above for high-res image gallery

The Mercedes-Benz Sprinter is perfect for shuttling a half-dozen people to the airport, but what if you prefer a ride that’s a bit more upscale, yet still want enough room to stand up and mill about? Brilliant Transportation has the answer, and its Brilliant Van doesn’t just add a touch of luxury, it makes a Maybach seem downright plebeian.

The Brilliant Van is essentially a top-shelf limousine with way more head room. Rather than rows of seats, this luxury Sprinter comes equipped with four leather thrones that wouldn’t look out of placing in a mansion’s drawing room. Inside, passengers can watch TV on one of two 32-inch flat screens and listen to music through an eight-speaker audio setup. The TV screens grab a DirecTV signal and occupants can block out the rest of the passengers through wireless headphones. If you want to get on the Internet, the Brilliant Van is equipped with WiFi, and also features a color-printer and hands-free phone system.

Brilliant Transportation currently operates fleets in New York and Los Angeles. That’s perfect for us, because we’ve been looking for a proper vehicle to shuttle us to Las Vegas. This way we don’t have to plunk down $190,000 for the Mercedes-Benz Sprinter Grand Edition.

Gallery: Brilliant Van based on Mercedes-Benz Sprinter

Brilliant Van based on Mercedes-Benz SprinterBrilliant Van based on Mercedes-Benz SprinterBrilliant Van based on Mercedes-Benz SprinterBrilliant Van based on Mercedes-Benz SprinterBrilliant Van based on Mercedes-Benz Sprinter

[Source: Mercedes-Benz]

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Mercedes brings the Maybach touch to the Sprinter originally appeared on Autoblog on Thu, 24 Mar 2011 18:59:00 EST. Please see our terms for use of feeds.

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Report: Ford paying dealers to teach MyFord Touch to buyers

Filed under: Car Buying, Technology, Ford, Lincoln

MyFord Touch home screen

MyFord Touch – Click above for high-res image gallery

The Blue Oval’s MyFord Touch infotainment system is a powerful bit of kit, so it’s perhaps understandable that there’s proving to be a fairly substantial learning curve attached to it.

Thus, it’s no surprise that Ford salespeople are spending more time than normal with car buyers to explain how it all works. But as the old sales chestnut says, time is money, so Ford will reportedly compensate its sales force by providing $75 for every vehicle sold with the MyFord Touch system. This also applies to Lincoln models sold with the MyLincoln Touch system. In addition to the $75 MyFord Touch bounty, Ford is also providing $50 for any vehicle sold with Sync. The move by Dearborn is to assure that sales people take the necessary time to teach buyers how to master the system, and thus avoid disgruntled owners.

Despite the lack of a ‘Recomended’ rating from Consumer Reports, Ford is forging full steam ahead with its MyFord Touch system. By 2015, the automaker plans to make it available on 80 percent of its lineup.

Gallery: MyFord and MyLincoln Touch

[Source: Detroit Free Press]

Report: Ford paying dealers to teach MyFord Touch to buyers originally appeared on Autoblog on Mon, 14 Feb 2011 13:01:00 EST. Please see our terms for use of feeds.

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Ford dealer giving lessons on MyFord Touch

Filed under: Car Buying, SUV, Crossover, Ford, Lincoln

MyFord Touch

2011 Ford Edge – Click above for high-res image gallery

Ford dealers are beginning to realize some buyers aren’t comfortable with the virtual switchgear of MyFord Touch, and at least one dealer in Michigan is offering a free tutorial of the touchscreen controls.

Village Ford in Dearborn admits that while some of its younger buyers are more comfortable with the system, “… less tech-savvy customers need to come back in again.” And after Consumer Reports pulled its Recommended rating for the Ford Edge and Lincoln MKX due to ease-of-use issues with MyFord/MyLincoln Touch, there’s little doubt Ford and its dealers want to proactively assuage concerns and get people comfortable with the controls.

However, as Jim Seavitt, the dealership’s owner tells the Detroit Free Press, one issue is the lack of choice. If someone buys a vehicle with SYNC, they can choose not to use it, but if they option up for a higher spec Edge, “they have to use MyFord Touch,” according to Seavitt.

[Source: Detroit Free Press]

Ford dealer giving lessons on MyFord Touch originally appeared on Autoblog on Thu, 20 Jan 2011 19:26:00 EST. Please see our terms for use of feeds.

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CES 2011: Next generation MMI, Touch debuting on Audi A3

Filed under: CES, Technology, Audi

Audi Next Generation MMI

Click above to enlarge

Take a close look at the photo above. You’re looking at Audi’s next generation MMI system being demoed during this morning’s keynote at CES. The circuit board to the left is packing NVIDIA’s Tegra chipset – the same processor powering a range of tablets and netbooks – and to the right is Audi’s new scroll wheel, which has grown considerably. The reason for the added girth? Audi is incorporating the much-lauded MMI Touch interface directly into the scroll wheel. MMI Touch – which originally debuted on the A8 and is making its way to the A7 and all-new A6 – will continue to move down through the ranks of Audi’s line-up and will debut on the next generation A3, likely to arrive within the next two years.

The revised MMI Touch will continue to include handwriting recognition, but will also handle scrolling and possibly gestures for panning, zooming and other functions. If you’ve used an iPhone, iPad or MacBook touchpad, you’ll be right at home.

We also got a sneak preview of the Tegra’s performance as it seamlessly rendered Google Earth, a new circular navigation menu and full 3D graphics. Audi claims to have over 100 engineers and user interface experts working on its infotainment software, and from what we’ve seen today, we believe them.

CES 2011: Next generation MMI, Touch debuting on Audi A3 originally appeared on Autoblog on Thu, 06 Jan 2011 19:58:00 EST. Please see our terms for use of feeds.

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